Those of you who know me or read or watched my blogs or videos will realize that customer service is one of the things that really tick me off and I happily give myself permission to forego kindness and go off at my sever. And you’d probably know that I take no shame in publicly shaming a company, a service provider or a restaurant for their bad service. I even make major purchase decisions based on customer service experience (I think this one is okay though)
This blog is for a change not another one of those angry announcements that another service provider sucked bad in meeting my expectation. Rather I am announcing a different approach, I will be calm, I’ll explain my expectations, I will clearly acknowledge good service and praise the service provider (I try often to do that cause there lots of good customer service out there) and I will kindly explain how my expectations were not and request a correction. I will still share unpleasant customer experiences but won’t publicly shame the service provider. It is an attempt so lets see.